Privacy Policy

1 Commitment to Patient & Family Privacy

At AgeWell Care ("we", "our", or "the Centre"), protecting the privacy, medical confidentiality, and personal dignity of our senior residents, patients, and their family members is of utmost priority. This Privacy Policy details how we collect, store, utilize, and protect personal and medical health information in compliance with Indian healthcare regulations and the Digital Personal Data Protection Act.

2 Information We Collect

• Patient Identification Data: Full name, age, date of birth, photograph, government-issued photo ID (Aadhaar, Passport), and residential address.
• Emergency & Family Contact Details: Names, contact numbers, email IDs, and legal guardianship documents of designated family representatives.
• Clinical & Medical Health Records: Past medical history, hospital discharge summaries, diagnostic reports, physician prescriptions, allergy history, vital sign logs, medication timetables, and physiotherapy evaluation charts.
• Website Inquiries & Consultation Requests: Information submitted via our booking and contact forms (name, phone number, email, preferred service type).

3 Purpose of Data Processing

We process personal and health information solely for legitimate clinical and operational healthcare functions, including:

• Delivering personalized medical care, step-down rehabilitation, and senior residential support.
• Administering prescribed medications and tracking physiological vitals.
• Communicating emergency medical updates to family representatives.
• Coordinating with attending hospital specialists and tertiary emergency care providers in Kolkata.
• Billing, accounting, and regulatory healthcare record retention.

4 Strict Medical Confidentiality & Non-Disclosure

We do not sell, rent, or commercialize resident data to any third-party marketing entities. Medical records are accessible only to authorized attending physicians, physiotherapists, and senior nursing supervisors bound by clinical confidentiality agreements.

5 Data Security & Digital Safeguards

We implement hospital-grade administrative, technical, and physical security measures. All digital medical records and inquiry databases are secured via encrypted connections, restricted role-based permissions, and regular cybersecurity audits.

6 Your Rights & Grievance Redressal

Residents or designated family guardians have the right to request access to medical history charts, rectify inaccuracies, or request data copies upon formal written request.