POSH Policy

1 Scope & Applicability

This policy applies to all employees (full-time, part-time, temporary, and contractual staff), nurses, general duty attendants, physiotherapists, management personnel, resident elders, and visitors across our healthcare centre, transport vehicles, and home-care assignments in Kolkata.

2 What Constitutes Sexual Harassment?

Under the POSH Act 2013, sexual harassment includes any one or more of the following unwelcome acts or behaviors (whether directly or by implication):

• Physical contact and advances.
• A demand or request for sexual favors.
• Making sexually colored remarks or offensive jokes.
• Showing pornography or offensive visual material.
• Any other unwelcome physical, verbal, or non-verbal conduct of sexual nature.
• Implied or explicit promise of preferential treatment or threat of detrimental treatment.

3 Internal Complaints Committee (ICC)

In accordance with the Act, AgeWell Care has constituted an official Internal Complaints Committee (ICC) to handle, investigate, and redress all grievances in a prompt, fair, and confidential manner.

4 Complaint Redressal Mechanism & Confidentiality

1. Submission of Complaint: Any aggrieved person may file a written complaint to the ICC within 3 months of the incident date.
2. Strict Confidentiality: The identity of the complainant, respondent, and witnesses is protected and strictly confidential by law.
3. Inquiry Timeline: The ICC initiates an inquiry following principles of natural justice and concludes the report within 90 days.
4. Protection Against Retaliation: Strict disciplinary and legal action is enforced against anyone attempting intimidation or retaliation.